About the Role:
We’re looking for a detail-oriented, highly organized Order Management / Bid Specialist to support our rapidly growing Builder Division at Bray and Scarff, a leading appliance retailer with a strong regional presence. This is an opportunity to be part of a growing team focused on serving builders, contractors, and property managers with tailored appliance solutions.
In this role, you’ll manage inbound orders from existing builder accounts, assist in identifying and pursuing new project bids, and serve as a key point of contact for customer needs, including service and return issues. You’ll work closely with our internal sales team and vendor partners to ensure seamless execution and customer satisfaction.
Key Responsibilities
- Manage incoming appliance orders from builder and contractor customers
- Review bid documents to identify new project opportunities
- Submit bid requests to vendors and assist with compiling proposals
- Process customer orders and ensure timely follow-up on deliveries
- Serve as a point of contact for customer service inquiries, return coordination, and issue resolution
- Collaborate with sales staff to support ongoing project needs and identify potential upsell opportunities
Key Traits for Success
- Highly detail-oriented and organized
- Clear and professional written and verbal communication skills
- Comfortable managing multiple projects and shifting priorities
- Proactive problem-solver with a strong sense of accountability
Qualifications
- 2–3 years of experience in an order management or inside sales support role
- Familiarity with contractor, builder, or construction industry workflows preferred
- Prior experience reviewing and submitting project bids is a plus
- Appliance product knowledge is helpful but not required
- Minimum high school diploma; college coursework or degree a bonus
Bray & Scarff is the largest local, independent appliance dealer in the greater D.C. metro region. We've served the market since 1930 and have grown to 16 locations in Maryland and Virginia. Bray & Scarff is the top destination for premium appliances and remodeling.
If you're looking to advance your career with a world-class team, apply today.
