The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.

 

·        Answer incoming calls and log service requests accurately

·        Schedule service appointments based on technician availability and standard procedures

·        Provide customers with clear explanations of scheduling expectations and next steps

·        Record call details, technician updates, and relevant notes in company systems

·        Assist technicians by confirming addresses, time windows, and basic job information

·        Monitor scheduled calls and notify the team of potential delays or changes

·        Support the dispatch and customer service teams with documentation and updates

·        Learn routing procedures, company systems, and scheduling rules

·        Provide professional and timely communication to customers and internal teams

·        Follow all office procedures and service department guidelines

·        Any other duties as assigned

·        Previous experience in a customer service or administrative role preferred

·        Strong verbal communication skills

·        Ability to work in a fast paced environment

·        Proficiency with computers and basic scheduling tools

·        Strong organizational skills

·        Attention to detail in documentation

·        Ability to remain calm and supportive during customer interactions

·        Willingness to learn routing processes and service department procedures

·        Ability to sit at a computer for extended periods

·        Regular use of phone systems and office technology

·        Ability to lift up to ten pounds for occasional office related tasks

 

·        Office setting within a busy service department

·        Fast paced environment with constant communication needs

·        Regular interaction with dispatchers, customer service staff, technicians, and leadership

·        Work requires managing shifting priorities and time sensitive requests